Contact information

Contact Information & Customer Support Policy

How to Contact Us

For any questions regarding orders, delivery, or general inquiries, please contact us directly:

Blake Roses
đź“Ť 18660 Collins Ave, Sunny Isles Beach, FL 33160
📧 myblakeroses@gmail.com
đź“ž (305) 363-5858

Customer Support Hours

Our customer support team is available:

Monday – Sunday: 9:00 AM – 5:00 PM (local time)

Messages received outside of business hours will be handled on the next business day.

Order-Related Inquiries

For faster assistance, please include:

  • your full name
  • order number
  • description of your request or issue

Providing complete information helps us resolve your request more efficiently.

Response Time

We aim to respond to all inquiries within 24 hours during business days.

During peak periods (Valentine’s Day, Mother’s Day, and major holidays), response times may be longer due to high volume.

Urgent Requests

For urgent matters such as:

  • same-day delivery issues
  • address changes
  • time-sensitive requests

please contact us by phone for the fastest assistance.

Order Changes & Limitations

Requests to modify orders (delivery address, recipient details, message, etc.) must be submitted as early as possible.

Changes are not guaranteed, especially for same-day or near-time deliveries.

Communication Channels

We provide support through:

  • Email
  • Phone

We are not responsible for missed messages sent through third-party platforms (social media, messaging apps, etc.).

Customer Responsibility

By contacting us, you acknowledge that:

  • response times may vary based on volume
  • requests are handled during business hours only
  • incomplete requests may delay resolution